Terms & Conditions

TERMS & CONDITIONS

1. Booking and Payment:

- A $200 deposit is required to secure your booking for taco catering services. We do NOT hold any dates/times without this and we will move forward with the next booking if not provided.

- Full payment is due once crew arrives or prior to the event date. Crew will not begin cooking unless payment is finalized.

- Payments can be made via Venmo, Zelle, Credit Card, or COMPANY check. Personal checks are NOT accepted. (Venmo: @Dezare-Orlando & Zelle: 925-237-0177)

2. Cancellation Policy:

- Cancellations made more than 7 days prior to the event date will receive a full refund of the deposit.

- Cancellations made less than 7 days prior to the event date will forfeit the deposit.

- Cancellations made within 24 hours of the event date will result in full payment being due.

3. Menu Selection:

- Menu selections must be finalized at least 7 days prior to the event date.

4. Guest Count:

- The final guest count must be provided at least 7 days prior to the event date.

5. Dietary Restrictions:

- It is the responsibility of the client to inform us of any dietary restrictions or allergies of their guests upon booking.

- We will do our best to accommodate these restrictions but cannot guarantee that all requests can be met.

6. Service Time:

- Our staff will arrive at least 1.5 – 2 hours prior to the scheduled service time to set up.

- Service time will be 1.5 hours unless notified by the client day of booking that more time is needed. Extra time may be applied the day of the event but is not guaranteed as it depends on staff and schedule for the day.

7. Food Portions:

- We provide 3 meats and a certain number of pounds depending on headcount. We then divide each meat into even thirds. If you are vegetarian and substitute any of the meats for a vegetarian item, please keep in mind we are not responsible if the meat runs out as we do not know how many meat eaters to vegetarian eaters at your event.

- If you’d like to add cheese quesadillas, please keep in mind that we are not allowed to tell your guests “No” unless notified to do so by the client. If they would like to add meat, this will take away from the taco portions. Therefore, there’s a possibility that you may run out of one or more meats faster depending on what’s more popular at your event.

- Salsa Bar table is self-serve. This includes condiments, rice/beans, salsas for tacos, salsa and chips, guac and chips, corn cups, and any other add on from our menu. We provide the correct quantity, but we are not responsible if this runs out faster as we are unable to portion control this. As we prepare the food, we do ask that anything we set out is not touched until your eat time. This excludes appetizers if requested to be placed out earlier.

8. Liability:

- We are not liable for any damages or injuries that may occur during the event.

- The client is responsible for providing a safe and secure environment for our staff.

- We do NOT go upstairs or elevators and will only cook and serve on ground level.

- We do run off propane only. We do not use any kitchens from venues, halls, or clubhouses for cooking as our meats must be cooked with high flame to ensure its correct temperature.

9. License and Insured:

- We can provide our license and insurance upon request.

- To obtain a COI there will be an additional charge of $90.

10. Free Items:

- Please do NOT ask for any free items unless there is a promotion going on.

11. Right to Services:

We reserve the right to refuse services to any client or event that we deem to be in violation of our terms and conditions, or that may compromise the safety or well-being of our staff. This includes, but is not limited to, events that involve illegal activities, discrimination, harassment, or any other behavior that is deemed unacceptable by our company.

If we determine that a client or event is in violation of our terms and conditions, we reserve the right to cancel the booking and any payments that have been made will be forfeited.

We take the safety and well-being of our staff and clients seriously and will not hesitate to refuse services if we feel that it is necessary to do so. Thank you for your understanding.

By booking our taco catering services, you agree to abide by these terms and conditions. We reserve the right to make changes to these terms at any time. Thank you for choosing us for your event!

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